Recently, I had an excellent conversation with a client about the concept of “letting experts be experts”.
While he’s capable of managing a phone system himself, he said “why would I want to when a company like yours has the time and knowledge to support this FAR better than anything I could ever do?”
That raises a really good point…. Historically, I.T. departments have been saddled with the management of telephone systems, even though that is not necessarily their realm of expertise. Isn’t it a fair assumption to say that while they’re hired to manage a broad range of services internally, perhaps we should let them manage the relationship with the supplier of the service, instead of the system itself?
Most times, an I.T. department has enough on their plate managing your internal network, email, and supporting users in day to day operation of the equipment that they need to do their jobs. Why would we expect them to become experts on yet another product suite while the supplier of your phone services get off the hook?
Here at Planet Telecom, the resources to manage your communications solution are at your fingertips. We can work closely with your I.T. department, but do not require them to manage services that may be outside of their scope, or not part of their day to day routines.
We work closely with your existing team, but allow them to be the experts in what they do, while ensuring that they have access to experts in what we do.
It’s time to re-think the idea of complicated systems that burn cycles for your I.T. team, and examine how a hosted solution can offer you the ease of deployment, operational efficiency and cost management you (and your I.T. team) have been dreaming about.
Planet Telecom - it’s just BETTER.