April 2011
2 posts
The idea of letting experts be experts (So you can...
Recently, I had an excellent conversation with a client about the concept of “letting experts be experts”.
While he’s capable of managing a phone system himself, he said “why would I want to when a company like yours has the time and knowledge to support this FAR better than anything I could ever do?”
That raises a really good point…. Historically, I.T....
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Soft Costs (What about Morale? )
As we start to come out of the recession and feel the purse strings loosen a little, there seems to still be a lot of focus on hard costs, without examining the idea of “other” costs. When we look at the price of a solution, do we REALLY know what it costs, and are we considering what the actual costs are when we add in the potential variables (ie; “soft costs”)?
While...
